Because this is a digital product, refunds are reviewed case by case. Our first step is always to understand the issue and try to resolve it quickly.

• The refund request must be submitted within 24 hours of the original payment.
• You must clearly describe the problem and provide any relevant screenshots or supporting detail.
• The issue must relate to the purchased product experience and not to incomplete or incorrect biodata entered by the user.

Before issuing a refund, we may first attempt to reproduce the problem, guide you through a fix, or correct a template or download issue if the product is at fault.

If we are unable to resolve a genuine product problem within a reasonable support process, you may be eligible for a refund of the purchase amount.

• User-entered mistakes in biodata details or uploaded content.
• Requests made after the 24-hour claim window.
• Misuse of the product or use that violates our terms.
• Preference-based dissatisfaction where the purchased template matches the product listing and preview behavior.

Approved refunds are generally issued through the original payment method. After approval, it may take several business days for the credit to appear, depending on your payment provider.

Email support@makebiodata.shop with your order details, a short explanation of the issue, and any screenshots that help explain the problem.

We may update this refund policy as the product evolves. Any revised version will be posted on this page.